Terms of Use

1. Scope

1.1 These terms and conditions apply to contracts for the rental provision of guest rooms for accommodation and all other services and deliveries made by the Erna guest and seminar house for the customer in this connection.

1.2 The subletting or re-letting of the rooms and spaces provided requires the prior consent of the Erna guest and seminar house.


2. Conclusion of contract / limitation

2.1 Contractual partners are the Erna guest and seminar house and the customer. The contract comes into being upon acceptance of the customer's application by the Erna guest and seminar house. By placing an order, the customer accepts the general terms and conditions of the guest and seminar house Erna.

2.2 All claims against the Erna guest and seminar house are subject to a limitation period of one year from the start of the statutory limitation period. Claims for damages become statute-barred after five years, insofar as they are not based on an injury to life, limb, health or freedom. These claims for damages become statute-barred after ten years. The limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the guest and seminar house Ernas.


3. Services, prices, payment, offsetting

3.1 The Erna guest and seminar house is obliged to provide the services ordered by the customer and promised by the Erna guest and seminar house.

3.2 The customer is obliged to pay the agreed or applicable prices of the Erna guest and seminar house for these and other services used.

3.3 Invoices from the Erna guest and seminar house without a due date are payable without deduction within 14 days of receipt of the invoice.


4. Cancellation by the customer

4.1 The customer can withdraw at any time free of charge until the start of the booking.


5. Cancellation by the Erna guest and seminar house

5.1 The Erna guest and seminar house is in turn entitled to withdraw from the contract if there are inquiries from other customers regarding the contractually booked rooms and the customer does not waive his right to withdraw upon request from the Erna guest and seminar house with a reasonable deadline.

5.2 Furthermore, the Erna guest and seminar house is entitled to extraordinarily withdraw from the contract for objectively justifiable reasons, especially if - Force majeure or other circumstances for which the Erna guest and seminar house are not responsible make it impossible to fulfill the contract; - rooms are booked culpably with misleading or false information or concealment of essential facts; the customer's identity, solvency or purpose of stay may be essential;

5.3 The justified cancellation of the Erna guest and seminar house does not justify the customer's claim for compensation.


6. Provision of rooms, - handover and - return

6.1 The room handover and return is agreed flexibly between the Erna guest and seminar house and the customer (by phone, SMS, email, ...).


7. Customer liability for damage

7.1 The customer is liable for all damage to buildings or inventory caused by himself.


8. Liability of the Erna guest and seminar house

8.1 The Erna guest and seminar house is liable for damage for which it is responsible for injury to life, limb or health. Furthermore, it is liable for other damages that are based on an intentional or grossly negligent breach of duty by the Erna guest and seminar house or on an intentional or negligent breach of contractual obligations of the Erna guest and seminar house. A breach of duty by the Erna guest and seminar house is equivalent to that of a legal representative or vicarious agent.